IT Outsourcing trend #2

The way customers consume IT services has clearly evolved. We are observing a reluctance to commit on long-term contracts, as customers embrace cloud services and are looking for more agility, pay per use and on demand services .

Customers also expect IT service providers to adopt the same flexible models in the services they offer in IT operations on top of cloud services. The ability to adopt in this rapidly changing environment will be key for IT service providers going forward.